Warranty Terms and Conditions:
All repairs come with a 90 days warranty period - parts and labor. This applies only to the original reported fault and it does not cover other unrelated faults which may occur during those 3 months. (same applies to parts: only the ones replaced are covered by the warranty).
Units we sell come with a 6-12 months warranty. Portable units come with a 3 months warranty. Buy with confidence!
Newly fitted HEAD DRUMS are covered by the warranty as follows:
The following are NOT covered by our warranty:
Units we sell come with a 6-12 months warranty. Portable units come with a 3 months warranty. Buy with confidence!
Newly fitted HEAD DRUMS are covered by the warranty as follows:
- PRO DAT RECORDERS:
- 300 Hours (ONLY machines fitted with an hour meter).
- CONSUMER DAT RECORDERS:
- 150 Hours (ONLY machines fitted with an hour meter).
- 30 Days for units NOT fitted with an hour meter (PRO or CONSUMER).
- Cleaning tapes are abrasive so please note that excessive use of these tapes will shorten the head life.
- Each unit will be carefully inspected upon receipt and before dispatch.
- Please note that all units we work on or sell will have various seals applied and will also be documented and photographed, serial numbers recorded so any intervention from your part or any third party will void the warranty without exception.
- Warranty starts one week after shipment day. Should you want us to hold your unit for a month or two or ship it at a later time, the warranty starts the day you purchased the unit. Also, a storage fee will be applied.
- Units under warranty will be repaired as necessary or replaced with an identical machine. We have more than 200 DAT recorders in stock at any given time. Refunds during warranty will ONLY be issued if the repairs are not possible and a replacement machine is not available. Warranty claims will be solved within 120 days (240 days for Japanese/exotic/import/100V-110V mains power units due to the long time needed to source the parts and the even longer COVID related delays).
- During the warranty period the customer is responsible for all related shipping costs (both ways). ALL shipping costs and expenses will have to be paid in ADVANCE.
- Warranty can be extended at cost. Please contact us for details.
The following are NOT covered by our warranty:
- Head Drums except newly fitted ones or the ones found in the units we offer.
- Any related shipping costs (During the warranty period the customer will be responsible for all shipping costs-both ways).
- Any faults/parts other than the ones repaired/replaced. No matter how many parts we replace these units are still 25+ years old and so are the original IC's, regulators, motors, etc left/found inside. The warranty does NOT cover every single part, only the ones REPLACED. That's what PARTS and LABOR means.
- Remote controls, power adapters/supplies, (rechargeable) batteries, cables, plugs, leads, carrying cases or any other accessories including STEP-DOWN transformers if included.
- External appearance items such as cosmetic parts, knobs, buttons, housing, cases, etc.
- Liquid crystal displays, lights/bulbs/LED's (cassette compartment illumination, function indicators, etc.)
- Damage to any product that has been altered.
- Damage to any product on which the original serial number and / or security seal have been tampered, defaced, modified or removed.
- Damage to or deterioration of the external cabinet/housing/fascia/case/wooden side panels(cheeks).
- Damage occurring during shipping (NOTE: Shipping claims must be presented to the carrier=the entity that delivers your parcel).
- Damage resulting from accident, misuse, abuse, neglect, mechanical shocks, exposure to excessive heat, moisture and / or any other weather related hazards.
- Damage resulting from failure to perform scheduled routine maintenance and / or calibration procedures.
- Damage resulting from failure to follow instruction in the owner's manual.
- Damage resulting from repair or attempted repair by someone other than a ProAudio Revival technician.
- Damage resulting from causes other than product defects, including lack of technical skill, competence or experience on the part of the user.
- Replacements or repairs necessitated by loss or damages resulting from any cause beyond the control of ProAudio Revival.
- Damage resulting from misuse or abuse on rental units.
- PLEASE NOTE: Returning a unit during warranty with faults due to misuse, lack of technical skill, competence or experience on the part of the user, abuse or neglect (using bad quality tapes, DDS tapes, exposure to bad weather, humidity, exposure to strong magnetic fields (ie: near large power amplifiers), shocks etc) will incur an extra €100 charge and all necessary repairs will be carried out at the customer's expense (parts and labor). A minimum of €80 inspection fee will be charged should you decide not to go through with the repair.
- Tape guide rollers can get stuck (hence they stop spinning) due tape debris, dust, damaged tapes, grease, etc. Such a guide will usually cause problems altering the tape path alignment resulting in dropouts. Please note that such an occurrence is not considered a defect and CANNOT be accepted as a warranty claim.
Shipping & Payment:
1. IMPORTANT NOTICE : For certain faults and DAT models you only need to send in the Mechanism, not the whole unit - this significantly reduces shipping costs!
2. Please DO NOT ship anything before you contact us. We've had equipment shipped to us without being notified in advance. Because of this we no longer offer a shipping address prior to being contacted.
3. We don't charge for cost estimates. Should you decide not to go through with the repair you are only responsible for the return shipping cost using a traceable service. Pickup is of course always possible and preferred by prior arrangement.
4. Please take great care when packing your unit. The most important thing is to ensure a safe packaging so no damage occurs during transit.
Please DO NOT ASSUME that we will take responsibility for BAD packaging if damage occurs!
5. Try to use original packing materials and box if still present and ALWAYS try to double-box if possible.
6. Return shipping depends on your location and rates vary by country and carrier. Personal pick-up is always welcome by prior arrangement.
7. We only ship Express, Tracked & Insured! Alternatively, you may arrange your own courier provided it's tracked & insured.
We ARE NOT responsible for damage occurred during shipping. Shipping claims must be presented to the carrier = the entity that delivered your parcel. We will gladly assist you in any matter but please don't just send us photos from the other part of the world expecting to do anything from here!
If anything looks suspicious please only open the parcel in front of the carrier and inspect the contents. so you can fill in a damage claim. Do not accept the parcel if you think the unit might be damaged!
This is the standard procedure worldwide!
It has never happened for a unit to arrive damaged once we have packed it using our method but you never know these days...
We accept Bank Transfer as payment method (Paypal only under certain conditions).
2. Please DO NOT ship anything before you contact us. We've had equipment shipped to us without being notified in advance. Because of this we no longer offer a shipping address prior to being contacted.
3. We don't charge for cost estimates. Should you decide not to go through with the repair you are only responsible for the return shipping cost using a traceable service. Pickup is of course always possible and preferred by prior arrangement.
4. Please take great care when packing your unit. The most important thing is to ensure a safe packaging so no damage occurs during transit.
Please DO NOT ASSUME that we will take responsibility for BAD packaging if damage occurs!
5. Try to use original packing materials and box if still present and ALWAYS try to double-box if possible.
6. Return shipping depends on your location and rates vary by country and carrier. Personal pick-up is always welcome by prior arrangement.
7. We only ship Express, Tracked & Insured! Alternatively, you may arrange your own courier provided it's tracked & insured.
We ARE NOT responsible for damage occurred during shipping. Shipping claims must be presented to the carrier = the entity that delivered your parcel. We will gladly assist you in any matter but please don't just send us photos from the other part of the world expecting to do anything from here!
If anything looks suspicious please only open the parcel in front of the carrier and inspect the contents. so you can fill in a damage claim. Do not accept the parcel if you think the unit might be damaged!
This is the standard procedure worldwide!
It has never happened for a unit to arrive damaged once we have packed it using our method but you never know these days...
We accept Bank Transfer as payment method (Paypal only under certain conditions).